Sivv: Privacy Policy

This privacy policy explains how Sivv collects, uses and protects your personal information when you use our website, contact us, subscribe to our communications or purchase products or services from us.

Sivv is operated by Intelast Ltd. Intelast Ltd is the controller responsible for the personal information described in this privacy policy.

What information do we collect?

The information we collect depends on how you interact with Sivv and may include:

  • Contact information – such as your name, email address and any information you provide when contacting us.
  • Newsletter information – such as your email address when you choose to subscribe to our newsletter or other communications.
  • Purchase information – such as your name, email address, billing or contact information and details of products or services you purchase from us.
  • Website usage information – information about how visitors use Sivv, including pages viewed, interactions with the website, device and browser information and similar technical information collected through analytics technologies.

How do we collect your information?

Most of the personal information we process is provided directly by you. For example, we collect information when you:

  • contact us through our website or by email;
  • subscribe to our newsletter or other communications;
  • purchase a product or service from us; or
  • otherwise voluntarily provide information to us.

We may also collect certain technical and website usage information automatically when you use Sivv, including through cookies and analytics technologies.

How do we use your information?

We only use personal information where we have a lawful basis for doing so. We may use your information for the following purposes:

  • Responding to enquiries – to respond when you contact us and to communicate with you about your enquiry. We process this information on the basis of our legitimate interests in communicating with users and operating our business.
  • Providing our newsletter and communications – where you have chosen to subscribe, we use your contact information to send you newsletters, reports and other Sivv updates. We process this information on the basis of your consent.
  • Processing purchases – to process and fulfil purchases, provide products or services, communicate with you about your order and provide customer support. This processing is necessary for us to perform our contract with you.
  • Meeting legal and regulatory obligations – we may retain and process certain information where necessary to comply with legal, tax, accounting or regulatory requirements.
  • Understanding and improving Sivv – we use website analytics to understand how Sivv is used, monitor performance and improve our website and services.
  • Protecting Sivv – where necessary, we may use technical information to maintain the security and integrity of our website and prevent misuse.

Newsletter and marketing communications

If you subscribe to our newsletter or other marketing communications, we may send you information about Sivv, including news, reports, products and services that we think may be of interest to you.

You can withdraw your consent and unsubscribe at any time by using the unsubscribe link included in our communications or by contacting us at info@sivv.io.

Contacting us through our website does not, by itself, subscribe you to our newsletter or marketing communications.

Who do we share your information with?

We do not sell your personal information.

We may share personal information with trusted service providers where this is necessary to operate Sivv and provide our services. These may include:

  • website hosting and infrastructure providers;
  • email and newsletter service providers;
  • payment and transaction processing providers;
  • analytics providers, including Google; and
  • professional advisers or authorities where required by law.

These organisations may process personal information on our behalf or, in some circumstances, as independent controllers of the information they receive.

Google Analytics

We use Google Analytics to help us understand how people use Sivv. Google Analytics provides us with information about website usage, such as the pages people visit, how users interact with the website, and information about devices and browsers.

Google Analytics uses cookies and similar technologies. Where required, non-essential analytics technologies are used in accordance with your cookie choices.

Information collected through Google Analytics may be processed by Google in accordance with its own privacy and data protection terms.

International transfers

Some of the service providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we take steps to ensure that appropriate safeguards are in place as required by applicable data protection law.

How long do we keep your information?

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet any legal, accounting or reporting requirements.

The period for which we keep information will depend on the type of information and why we hold it. For example:

  • information relating to enquiries is retained for as long as reasonably necessary to deal with the enquiry and any related correspondence;
  • newsletter subscription information is normally retained until you unsubscribe or withdraw your consent;
  • purchase and transaction information may be retained for longer where necessary for tax, accounting, contractual or legal purposes; and
  • analytics information is retained in accordance with our analytics settings and the applicable service provider's retention arrangements.

How do we protect your information?

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information is completely secure, and we cannot guarantee the absolute security of information transmitted over the internet.

What are your data protection rights?

Depending on the circumstances, UK data protection law gives you a number of rights in relation to your personal information, including:

  • The right of access – you can ask us for a copy of the personal information we hold about you.
  • The right to rectification – you can ask us to correct information that is inaccurate or complete information that is incomplete.
  • The right to erasure – in certain circumstances, you can ask us to delete your personal information.
  • The right to restrict processing – in certain circumstances, you can ask us to restrict how we use your personal information.
  • The right to object – in certain circumstances, you can object to our processing of your personal information.
  • The right to data portability – in certain circumstances, you can ask us to provide information to you or another organisation in a structured, commonly used and machine-readable format.
  • The right to withdraw consent – where we rely on your consent, you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

These rights do not apply in every circumstance and there may be situations where we are entitled or required to continue processing or retaining information.

If you would like to exercise any of these rights, please contact us at info@sivv.io.

We normally respond to data protection rights requests within one month.

Cookies

Cookies and similar technologies are small files or pieces of information stored or accessed on your device when you visit a website.

Sivv may use cookies that are necessary for the website to function and analytics technologies that help us understand how the website is being used.

In particular, we use Google Analytics to measure and understand website usage. Where required, non-essential cookies and similar technologies are used in accordance with your cookie choices.

You can also control cookies through your browser settings. Blocking or deleting certain cookies may affect how some website features operate.

Links to other websites

Sivv may contain links to websites operated by other organisations. This privacy policy applies only to Sivv. If you follow a link to another website, you should review that organisation's privacy policy to understand how it processes your information.

Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes to our services, how we process personal information, or applicable legal requirements.

This privacy policy was last updated on 28 August 2026.

How to contact us

If you have any questions about this privacy policy, how we use your personal information, or if you would like to exercise one of your data protection rights, please contact:

Intelast Ltd
Email: info@sivv.io

How to make a complaint

If you have concerns about how we use your personal information, we would appreciate the opportunity to address them first. You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113